Privacy Policy

Last updated: 6 October 2026

Flavourful Bites ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit flavourfulbites.in or buy from us, how we use it, and the choices you have. It is published in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

  • Contact and order details: name, phone number, email, billing and shipping address, and the products you order.
  • Payment details: payments are processed by secure third-party payment gateways. We do not see or store your full card or UPI credentials.
  • Account details: if you create an account, your login information and order history.
  • Device and usage data: IP address, browser, device type and how you use the Website, collected through cookies and similar technologies.
  • Communications: messages you send us by email, phone, chat or forms.

How we use your information

  • To process, ship and deliver your orders, and to handle returns and refunds.
  • To send order, delivery and account updates by SMS, WhatsApp or email.
  • To respond to your questions and complaints.
  • To send offers and newsletters if you have subscribed. You can unsubscribe at any time.
  • To improve the Website, prevent fraud and comply with the law.

Who we share it with

We share only what is needed with trusted partners who help us run the store: our e-commerce platform (Shopify), payment gateways, courier and logistics partners, and analytics and marketing tools. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how the Website is used. You can control cookies through your browser settings, though some features may not work without them.

Data security and retention

We use reasonable security measures to protect your information. We keep personal data only as long as needed for the purposes above, or as required for legal, tax and accounting reasons.

Your rights

You may ask to access, correct or delete your personal information, withdraw consent for marketing, or nominate another person to exercise your rights. To do so, contact us using the details below. We may need to verify your identity first.

Children

The Website is not intended for children under 18, and we do not knowingly collect their personal data without a parent's or guardian's consent.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page.

Contact and grievance officer

Grievance Officer, Flavourful Bites
Email: flavourfulbites2026@gmail.com
Phone: +91 70117 09833
Address: D-1/85, Jeewan Park, Uttam Nagar, New Delhi – 110059, India