Refund & Cancellation Policy
Last updated: 6 October 2026
Because our products are food items, we cannot accept returns of opened or used packs for hygiene and safety reasons. But if something is wrong with your order, we will make it right.
When you can request a replacement or refund
- The product arrived damaged, leaked or tampered with.
- You received the wrong product or an item was missing.
- The product was past its best-before date on delivery.
- There is a genuine quality issue with the product.
How to raise a request
- Contact us within 48 hours of delivery at flavourfulbites2026@gmail.com or +91 70117 09833.
- Share your order number and clear photos of the product, pack and shipping label. An unboxing video helps us resolve the issue faster.
- Once approved, we will send a replacement or issue a refund, whichever you prefer, subject to stock.
What we cannot accept
- Opened, partly consumed or used products without a genuine quality issue.
- Requests raised more than 48 hours after delivery.
- Change-of-mind or taste-preference returns.
Order cancellation
- You can cancel your order free of charge before it is dispatched by emailing or calling us with your order number.
- Once an order has been dispatched, it cannot be cancelled.
- We may cancel an order if the product is unavailable, the address is not serviceable, or we suspect fraud. You will receive a full refund in such cases.
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 business days of approval. Your bank may take a few extra days to credit it.
- Cash on Delivery orders: refunded by bank transfer or UPI to the details you share with us, within 5–7 business days of approval.
Need help?
Email flavourfulbites2026@gmail.com or call +91 70117 09833 (Mon–Sat, 10 am – 6 pm). We reply within 48 hours.